If they don't step up and make it right, eBay will make them. For more information, see our Condition of returned items policy. I'm just wondering if I (as the buyer) should be the one to have to do that. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. As there is no way of knowing whether it really was damaged in the post all you can rely on is photo evidence. You'll receive an email confirmation about your claim, including the policy number, claim amount, and claim number. The people who are saying the buyer is responsible are either not sellers on ebay or have never had any experience with Paypal SNAD claims (significantly not as described) broken and damaged fall under that catagory. UPAAA000000095986939 this is my global tracking number. RM state the item & packaging must be retained for inspection. Unfortunately ceramics, china and glassware are quite high risk items to sell on ebay, due to the risk of breakage in transit. You and the buyer can communicate through the Resolution Center to agree on an acceptable amount for a partial refund. If you didn't get your item, you're covered under eBay Money Back Guarantee. Who pays the shipping costs depends on the reason you’re returning it. I'm very happy, the only thing is that the seller insists on using basic USPS shipping without insurance. Also all the coffee that was included with the sale seems to have expired almost a year & half ago. You also have the option to submit photo documentation along with your claim. Who is responsible for filing the insurance claim on an item damaged in shipping? 3. 3 min article; Get help with an item that hasn't arrived. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Of course, you are responsible for the damage. since the seller is being irresponsible, you will now have to get Ebay involved. If the damage is severe, it should be picked up at the shipping center or by the parcel carrier. Again.. Also it is not legal to sell outdated, expired food. You might offer a partial refund to the buyer to make up for the scratches. So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. A buyer claims an item isn't received or; A package is damaged in transit; so bit of a grey area if the seller is responsible for the item being damaged BY a shipping centre, assuming the protection is the same in the country you bought from. A store or seller that accepts payment for products must supply them: 1. within any timeframe they have indicated, or 2. within a reasonable time. He should have to do this at his expense, but if people open cases ebay have sometimes been making sellers pay the return postage even from the USA (which is not what is supposed to happen). With this item, I refunded what the Buyer paid fully & also replaced the Compact. If the item was damaged or faulty, they're responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller's return policy. Insurance is for you, the seller. But why should I? Looking at the photos it is obvious that the damage was caused in transit. thats crazy. posted by Gamblor at 1:23 PM on February 12, 2007. You … If you want the shipping carrier to be responsible for damage, then it's your responsibility to purchase insurance. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. Select your reason for the return. Should I in future make it a condition of sale that damage in transit when all reasonable precautions to avoid that  are at the buyer's risk, or is there an ebay policy. It is not possible for sellers to claim that they cannot be responsible for missing or damaged items, even if stated in an item listing. Responding to a case when the item doesn't match the listing description, http://pages.ebay.com/help/sell/item-not-as-described.html#offer. either party can file the insurance claim on line...if this is thru USPS..... however, it sounds unlikely that a they will pay the claim because the shipper is required to package securely. You should have waited on ordering a part. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Please see Consider item weight before you list, both for shipping damage and paying shipping in both directions on a SNAD claim. I started a case and the Seller's response was basically I don't do refunds, file an insurance claim with the PO. The buyer has advised me that the item has arrived damaged. who do I contact when the item I purchased was damaged in shipping? Share best practices, tips, and insights. 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