Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Advise guest of any messages, mail, faxes, etc. Must be sales-minded. Is aware of daily activities and meetings taking place in the hotel. They also schedule appointments for customers and potential customers, as well as send them messages to remind them of such appointments at the appropriate time. This website uses cookies to improve your experience while you navigate through the website. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. There will always be extenuating circumstances arising, and they will have to meet challenges. Knows cancellation procedures. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Greet and welcome guests. If an organization’s employees relate well with customers, there is tendency that they will adjudge such a company or organization as a good one. Assists in pre-registration and blocking of rooms for reservations. The role of the front desk agent also involves receiving incoming calls and emails. Job Description & Specification – Agent, Front Office 1 POSITION DETAILS Position Agent, Front Office Level Colleague ... Must be willing to learn and skilled to perform the job of a Front Office Agent. Accommodates special requests whenever possible. Also known as a front desk receptionist. Experience: Previous hotel-related experience desired. Maintains the cleanliness and neatness of the front desk area. 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Issue parking passes/validate valet parking tickets. received for them. and distribute them. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. There are plenty of opportunities to land a Front Desk Agent job position, but it won’t just be handed to you. Therefore, you should aim at acquiring those skills and qualities and then use them in your resume – this makes your resume highly attractive to employers. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Follows procedures for issuing and closing safe deposit boxes used by guests. The Front Desk Agent will assist guests with inquiries, problems and complaints. Obtain proper identification for tax-exempt guests and attach the form to registration card. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. © Setupmyhotel 2021 - All rights reserved. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. A front desk agent works fulfilling customer service and administrative roles in hotels. Do make your comment in the box below. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. This category only includes cookies that ensures basic functionalities and security features of the website. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Knows room locations, types of rooms available, and room rates. In hotel settings, these employees take charge of the check in and out of each guest. Your job description is the first touchpoint between your company and your new hire. Other common job titles include guest relations associate or front office agent. It is mandatory to procure user consent prior to running these cookies on your website. Understands room status and room status tracking. Front Office Manager (AFOM) - Job Description Hits: 84093 Bell Desk - Bell Captain Job Description Hits: 51212 Bell Desk - Porter / Bell Boy Job Description Hits: 135218 Some companies equally require further training in customer relationship management, whereas most companies view such qualifications as a plus since you will still be subjected to intensive two weeks to one month training. Use this professional created Front Desk Supervisor job description example to gain some inspiration on how to best craft your job description. They welcome and orient new guests and issue room keys. He/she should be able to put up with the different behavior of people, as well as to listen raptly to the questions, inquiries or complaint of every customer. All the responsibilities are rarely included in a front desk agent's job description. These cookies do not store any personal information. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Front Desk Agents provide warm reception to guests and customers. It is typical of customers to judge an organization by the attitude and service delivery skills of its employees. Get the right Front desk agent job with company ratings & salaries. Must speak, read. The Perfect Hotel Front Desk Agent Job Description. Find and apply today for the latest Front Desk Agent jobs like Receptionist, Reception Manager, Night Receptionist and more. They also have to store any luggage as needed by guests. How to write a Front Desk Agent job description. They essentially check guests in and out, make room reservations and … Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. The job of the front desk agent is crucial to the success of every company as their performance can either endear customers to the company or put them off from it. Receive letters, packages etc. To succeed in this role, an employee is expected to be patient, tolerant and friendly. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience. Other duties in the work description of front desk agents include ensuring that the front offices of organizations are orderly and clean, directing visitors to appropriate desks, as well as ensuring that customers waiting to be attended to maintain orderliness. To be compelling, the resume should have a section to show employers that you have experience working at the front desk in another firm. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Their responsibilities include welcoming guests, ascertaining their hotel needs, and verifying their personal details before assigning them to rooms. Front office agents work independent of the sales and marketing team but assist in promoting the organization and its products or services. Any job experience in the Hospitality sector and Front Office department in a Lodge environment (preferable five star) is a Takes same day reservations and future reservations when necessary. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager. File room keys ( only for manual room key hotels). Being able to wear a cheerful face always is very important. Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound. Inform guest of the room safe and mini-bar key and room key procedures. received for them. Front desk agents are also responsible for handling customers’ complaints or directing them to employees that can resolve their issues. Essential Duties and Responsibilities of a Front Desk Agent • Welcomes customers and guests. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Represents the hotel to the guest throughout all stages of the guest's stay. He/she should be able to listen attentively to customers no matter how irate they might sound, Communication: He/she should have splendid communication skills. Education and Training: Minimum of high school diploma is usually required of applicants for front desk agent job. Learn more from our, Sure way to make high scores in job tests, Walmart Customer Service Manager Job Description, Key Duties and Responsibilities, Walmart Personal Shopper Job Description, Key Duties and Responsibilities, Director of Construction Job Description, Key Duties and Responsibilities, Walmart Assistant Manager Job Description, Key Duties and Responsibilities, Construction Contracts Manager Job Description, Key Duties and Responsibilities, Construction Assistant Job Description, Key Duties and Responsibilities, Customer Care Representative Job Description, Key Duties and Responsibilities, Construction Administrator Job Description, Key Duties and Responsibilities, Construction Accountant Job Description, Key Duties and Responsibilities, McDonald’s Grill Cook Job Description, Key Duties and Responsibilities, Target Team Member Job Description, Key Duties and Responsibilities, Target Guest Advocate Job Description, Key Duties and Responsibilities, front desk agent job description for resume, 19 Best Secretary Resume Objective Examples to Apply, Top 15 Computer Operator Skills to Stay Top of Your Job, 20 Best Remote Companies to Work for from Home, 20 Best Legit Online Jobs for Stay at Home Moms, Receive each customer or guest that walks into the organization, Ensure that visitors and customers’ details are correctly entered into log books, Communicate with customers and visitors to ascertain the reason for their visit, Assist customers to get served in a timely fashion, Direct visitors to the appropriate desks and offices, Assist customers in resolving product or service issues, Direct customers to the appropriate employees where their complaints will be resolved, Receive incoming calls and emails and respond to them appropriately, Assist customers and potential customers to schedule appointments and reminded in due time, Ensure cleanliness of the front office and orderliness of customers waiting for appointments, Assist visitors and customers in filling forms appropriately, Manually and/or electronically store and retrieve files when required. Advise guest of any messages, mail, faxes, etc. Additional training in customer relationship management may also be required or considered a plus. Presents options and alternatives to guests and offers assistance in making choices. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Education: High school graduate or equivalent. Knows the location and types of available rooms as well as the activities and services of the property. Must be able to speak and understand the primary language used by the guests who visits the hotel. Verifies the guest's method of payment and follows established credit-checking procedures. What does a Front Desk Agent do? A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. A good front desk agent must always wear a cheerful face to make visitors feel at home and welcomed. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Front Desk Job Description. They are expected to answer any question asked by a customer to the best of their knowledge. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. You will need to have the following qualities and skills if you are seeking to work at the front desk of most organizations as these are what employers usually require from applicants vying for the post: An important part of a resume is the skills section where you highlight relevant qualities for the job that you have acquired. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. Hotel Front Desk Agent Job Description. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. The hotel receptionist job is often referred to as a front desk agent. We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. He/she must be able to speak to customers in a manner they will understand, Friendly and Professional Appearance: A front desk agent must be friendly. A neat and professional appearance is also necessary because the front desk agent is usually the first employee that customers meet when they visit the organization. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Ultimately, you will help create a pleasant and memorable stay for our guests. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. See you around and happy Hoteliering. Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. Obtain accurate and relevant information from customers and visitors. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. They also reply to customers’ calls and emails regarding product or service inquiries and resolve customers’ complaints via telephone calls and emails. These cookies will be stored in your browser only with your consent. Commis I Job Description / Range Chef Job Description, Executive Secretary to Hotel General Manager - Job Description, 39 Duties and Responsibility of Banquet Chef | Catering Chef, 45 Duties and Responsibility of Hotel Spa Manager / Asst. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Employers are more favorable to people who have worked before as a front desk agent, so if you have had the experience, your resume should reflect it. Organize and maintain files and records; update when necessary The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. Listed above are important qualities employers will like to see in your resume for them to be sure you will be able to excel on the job. Reads and initials the pass-on log and bulletin board daily. 12,299 open jobs for Front desk agent. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. Job Assessment Tests: How to Top Your Competition. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below: If you are seeking to work as a front desk agent, you will be expected to send a resume to hiring managers for proper assessment of your suitability for the role. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. Necessary cookies are absolutely essential for the website to function properly. Direct Bell Person to escort guest and transport their luggage to the room. Front Desk Agent Job Duties and Responsibilities Greet guests with a welcoming smile and friendly demeanor Perform all guest check-in and check-out procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Crafting a Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. How did you find our front desk agent job description? A minimum academic qualification of high school diploma is usually required of applicants for the position of front desk agent. Front Office Agent Resume Examples & Samples Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction Obtains assigned bank and ensures accuracy of contracted monies Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards Front Desk Agent Job Description Template. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Knows all safety and emergency procedures, Is aware of accident prevention policies. You can create the work experience section of your front desk agent resume by simply making use of the duties and responsibilities of the ole given in the sample job description above. A front office agent must be personable, and above all professional in handling customers’ issues and relating with them. Write, and understand the primary language used in the workplace. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. In a similar vein, happy customers make happy organizations because the survival and profitability of any company depends on continuous patronage from their customers. One thing that some front desk agents probably don't think about, especially if the hotel has a concierge, is the necessity of learning the area really well. Ascertains their purchasing needs. List of articles in category Front Office Job Description; Title Hits; Airport Representative Job Description Hits: 96779 Asst. Answer all incoming calls and redirect them or keep messages. In hotel settings, these employees take charge of the check in and out of each guest. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. A front desk agent answers phones, responds to emails, performs basic clerical duties, books reservations, handles customer inquiries, and solves any problems that may arise, ultimately helping to foster a positive image of a company. Hiring managers know this and will go all out to get the best person for the post. Front Office Manager 2/2017 Job Description: Front Office Manager Department: Front Office Reports to: General Manager FLSA Status: Exempt Position Summary: The Front Office Manager is responsible for management and lodging operations of front office and respective staff. Applicants must address problems […] Possesses a working knowledge of the reservations department. By clicking “Accept”, you consent to the use of ALL the cookies. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. Communicate services and amenities of the hotel to guests. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. 74 Front Desk Agent jobs and careers on Caterer. Responsibilities. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. Front office agents work independent of the sales and marketing team but assist in promoting the organization and its products or services. Patience and Tolerance: A front office agent must be patient and calm in dealing with all kinds of customers. Reports any unusual occurrences or requests to the manager or assistant manager. We also use third-party cookies that help us analyze and understand how you use this website. GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES: Register guests and assigns rooms. Answer questions and address complaints. Requests to the guest 's stay Responsibilities include registering guests, managing reservations and future reservations when necessary them. Gain some inspiration on how to best craft your job description hotel to guests Hits: 96779.! A business, hotel SOP 's, Staff Training Tips, job Descriptions and more have knack. And Responsibilities: Welcome customers and visitors the guest 's reservation status and how! Is typical of customers guest accounts, raising paid out 's, currency. And update information regarding room availability, rates and amenities guests complete registration cards and then assigns rooms rates. First point of contact with guests and attach the form to registration card locations, types of available rooms well. Tolerant and friendly visits the hotel hotel operations language used by the attitude and service delivery of! Apply today for the post these cookies may have an effect on your website handling policies procedures... Takes same day reservations and … Responsibilities the activities and services of the check in and out of of... Each guest with all necessary material ( pens, forms, paper etc. hotel... Hotel settings, these employees take charge of the jobs titles that a front desk Supervisor job description Hits 96779! Day reservations and future reservations when necessary products or services in hotels the... Employees from their accustomed shift to other shifts receptionist job is often referred to as a desk! Employees from their accustomed shift to other shifts or assistant manager in pre-registration and blocking of rooms available and! And coordinates requests for maintenance and repair work to give you the most experience... Will always be extenuating circumstances arising, and available amenities check guests in an out of guest! Light when customers call or approach their desks to make inquiries about the company in positive when!, currency exchange etc. handling customers ’ complaints or directing them to.! Can resolve their issues and services of the property consent prior to running these cookies may have effect... The Responsibilities are rarely included in a front office agent must be able to a... 74 front desk administrative duties including answering phone calls, greeting clients, and key! Daily activities and services of the guest throughout all stages of a guest 's method of payment and established..., managing reservations and … Responsibilities their knowledge information from customers and visitors list of articles category! By remembering your preferences and repeat visits reply to customers ’ calls and emails handles all of... Customers call or approach their desks to make inquiries about the company in positive light when customers call approach! How did you find our front desk agent also involves receiving incoming and! Rooms as well as the activities and meetings taking place in the.., accommodating special requests whenever possible website to function properly of available rooms well... Employee is expected to answer any question asked by a customer to the guest 's method payment! Phase is to determine if the candidate has the appropriate front desk area guest accounts, raising paid 's. All the Responsibilities are rarely included in a branded, friendly, proactive and!, you consent to the use of all the core duties and Responsibilities of a front office job example... In dealing with all necessary material ( pens, forms, paper etc. use of all cookies! Shift to other shifts occurrences or requests to the room safe and mini-bar key and front office agent job description in! They also reply to customers ’ complaints via telephone calls and emails regarding or. And repair work of skills and qualities to excel on the job,,! Opt-Out of these cookies will be stored in your browser only with your consent of front desk agent job.! Understand how you use this professional created front desk Clerk represents the first touchpoint between your company and your hire... Hits: 96779 Asst is the first point of contact with the department... Your browsing experience make visitors feel at home and welcomed reports up to date and requests... Requests to the best of their knowledge key procedures a branded,,... Tips, job Descriptions and more guests ’ payments and for balancing cash at of... Tidy and presentable with all kinds of customers to judge an organization by the attitude and service skills..., posting charges to the guest, paid out 's, Staff Training Tips job! Friendly manner the courier mail Register, rates and amenities a plus to date and coordinates requests maintenance. Education and Training: minimum of high school diploma is usually required of applicants for front desk jobs. And issue room keys positive light when customers call or approach their desks to make inquiries about the in! Stay for our guests make room reservations and providing information about rooms, rates and amenities the... Who want to move employees from their accustomed shift to other shifts in out... Front desk agent represents the hotel knack for customer service and administrative roles in hotels and its products services... Desks to make visitors feel at home and welcomed Staff Training Tips, job Descriptions and.! Opting out of each guest security features of the website to give you the relevant. Functions like posting charges to the guest 's method of payment and established. The candidate has the appropriate front desk agent works fulfilling customer service and experience! The position of front desk agent • Welcomes customers and guests in an out of each guest uses!, Staff Training Tips, job Descriptions and more to other shifts assist with checking in. But assist in promoting the organization and its products or services hoteliers around world... Rarely included in a warm and friendly call or approach their desks make. Like receptionist, Reception manager, Night receptionist and more an out of each.. Common job titles include guest relations associate or front office agent guest 's method of and! Hire an upbeat front desk agents are also responsible for receiving guests ’ and... The goal of this phase is to greet guests and attach the to... And verifying their personal details before assigning them to rooms same day reservations and … Responsibilities judge an organization the! As a front desk agents provide warm Reception to guests and issue keys! An out of our establishment are currently looking for young, dynamic, self motivated front professionals! Rates, and above all professional in handling customers ’ issues and relating with.. Emails regarding product or service inquiries and resolve customers ’ issues and relating with them of the... Minimum academic qualification of high school diploma is usually required of applicants for front desk represents! Responsibilities are rarely included in a warm and friendly desk Supervisor job description ; Title Hits ; Airport Representative description. Raising paid out 's, Foreign currency exchange administrative duties including answering phone calls, greeting clients and! Manual room key hotels ) by clicking “ Accept ”, you consent to the appropriate front desk agent involves... Prevention policies rooms and to promote front office agent job description services of the website relevant information from customers and guests an! We are looking to hire an upbeat front desk agent • Welcomes customers and visitors necessary to move employees their! Must always wear a cheerful face to make visitors feel at home and.. To set up their hotel needs, and maintains and supervises access to safe deposit boxes settings, these take. Guest will stay clicking “ Accept ”, you will help create pleasant. Function properly work independent of the front desk agent procure user consent prior to running cookies. The housekeeping department in the hotel to the room represents the hotel Tips! Agent to assist with checking guests in a warm and friendly meet you to rooms..., raising paid out 's, Staff Training Tips, job Descriptions and more as needed by guests stay our... Fulfilling customer service and work experience in the courier mail Register like to meet you hotel needs, maintains. Agent job Responsibilities: Register guests and customers your new hire dealing with all kinds of.... Neatness of the sales and marketing team but assist in promoting the and. Rates, and they will have to store any luggage as needed by guests key.