Recognized for ability to handle and resolve confrontational guest situations. Front Desk Officers represent the first contact of a company with its customers. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Contributed tactful demeanor, outstanding customer service and hospitality. Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing. Provided guests with new information about the hotel, Demonstrated excellent communication over the phone, Provided guests with directions, tickets and specials daily, Kept records of room availability and guests’ accounts, Assisted guests with quick, efficient and pleasant customer service, Responded to customers’ complaints by solving the issues quickly and professionally, Handled cash and credit card transactions. Scan a couple of front desk agent job ads and note down the most common requirements. Find and customize career-winning Front Desk Agent resume samples and accelerate your job search. Home. Trained staff and maintained standards in a high-turnover environment. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. fax, printer etc.) Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. Compile and check daily record sheets, guest accounts and receipts using computerized or manual systems, Use a web based program to make hotel reservations, Receiving method of payment in the form of cash or credit card, Handle guest issues in a proficient professional manner. Provided excellent customer service, tourism information and completed end of shift reports. Communication and coordination with other departments. Handle customer complaints or refer dissatisfied customers to a manager. Front Office Agent Resume Examples & Samples Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction Obtains assigned bank and ensures accuracy of contracted monies Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards Responded to complaints and situations that required immediate attention. Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. © 2020 Job Hero Limited. The front desk agent resume sample starts off with a three-statement summary of the candidate’s professional experience. Bad news: The HR people will skim your resume … Assist incoming guests with the check-in/out process of the hotel. Front Desk Agent Job Description Example What Does a Front Desk Agent Do? Front Desk Agent Job Description Example What Does a Front Desk Agent Do? Took reservations and assisted guests with general services. Concentrated on cleanness and neatness of desk and office areas. Reports on the new world of work, … All front desk agent resume samples have been written by expert recruiters. Strong multitasking, communication and interpersonal skills. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Checking guests in/out of hotel using computer system. Ensured that all wake up calls are handled promptly and properly. Now put it to work. Represented hotel in a professional manner with reservation status, payments and room assignments. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. They essentially check guests in and out, make room reservations and track and report room statuses and rates. Write a Front Desk Resume Objective or Summary. In hotel settings, these employees take charge of the check in and out of each guest. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Took phone inquiries regarding the property, Received and resolved complaints and grievances, Made essential travel arrangements for guests, Checked in and Processed Payment for Hotel Reservations, Performed Checks and Balance on Cash Drop and Journal at beginning and end of each shift, Assisted Customers with Complaints, Concerns and Requests. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Reviewed account information and charges with guests during check-out. Multi task, check inn, check out, answer phones, etc, Respond to all guest request in a timely manner, Answer multiple phone lines and transfer to appropriate department or guest, Use Kipsu messaging system to communicate with guest, Inventory and ring snack station purchases and make cash transactions, Provide administrative support to Sales & Catering staff for meetings & events, Ensure all credit cards and cash funds are balanced throughout the shift, Post room and tax to all active guest accounts. Answer phone in a timely and pleasant manner. Verified accuracy, completeness and legibility of accounting, reservations and guest service records. Reported any abnormal patient condition to manager. Upgraded guests into a higher priced room when possible. Read through logs to determine day's events in order to best accommodate all guests. Utilized suggestive selling techniques to sell rooms and promote all services of the hotel. Organized front desk files and desk areas. Looking for cover letter ideas? Lead Front Desk Agent Resume Objective : 4+ years of experience as a Front Desk Agent is now seeking employment that will allow me to grow professionally while being able to utilize my strong organizational, educational, and exceptional people skills. No formal education is mandatory for the position, although candidates displaying tourism training in their resumes are preferred. If you are trying to land your first job, take a look at our front desk clerk resume sample to better understand what skills relate to such a position. Your Front Desk Agent resume should not go beyond two to three pages. It’s actually very simple. Available any time for guests to deal with their problems and complaints. Job Summary The Elk Neck Beach Resort is currently recruiting a hotel front desk agent for our reservations department. Every hiring challenge, rates and engagement are hot topics in the most popular job boards today. Focused on cash-handling policies and procedures. Resolved service-related problems in a timely manner. Answer telephones and take messages and handle guest mail. For example, computer literacy, good communication skills and ability to multi task. Accommodates special requests whenever possible. Maintain a friendly and helpful demeanor at all times. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. The job description of a front desk agent requires an individual to be courteous, efficient, and friendly, as they often serve as an individual’s first impression of a company. The most sought-after qualifications in a Front Desk Agent are communication skills, courtesy, organizational and administrative skills, attention to details and computer software familiarity. They welcome and orient new guests and issue room keys. Reconcile all daily accounting data, both manual and computerized. Perform monetary transactions with guests as needed. Building positive relationships and communicating well to guest, Collecting payments for room and tax from guest manually and electronically, Providing information regarding hotel policies and activities, Maintaining inventories relevant to vacancies, reservations and rooms. Customer service, addressing guests needs and concerns. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Handled front desk operations for 100 guest and 300 rooms per day. Supervised access to safe deposit boxes and guest key storage area. Computer Electronics Engineering Technology. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Your summary should provide an overview of your company and expectations for the position. Collect payments following all cash/check/credit card procedures. Verified reservations and received payments. Job Description and Resume Examples A collection of job descriptions, resume examples, employment, and career resources. How do you write the qualifications section of a hotel front desk agent resume? Verified that personal and payment information on guest accounts was accurate and complete during check-in. Job brief. Assist in pre-registration and blocking or rooms for reservations. Assisting guests with any questions/needs that arise. Responded to guest inquiries and in a timely, friendly and efficient manner, Provided driving and/or walking directions to guests to local destinations, Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions, Assisted fellow team members and other departments wherever necessary to maintain positive working relationships, Top performing Agent in conversion ratio (upgrades to check-ins), Ensure satisfaction of guests accommodations upon arrival and departure, Coordinate guest reservations with Special Event and Leisure Managers, Provide concierge assistance for all guests, Communicate with Sales Managers to ensure convention guests needs are met. Find out what is the best resume for you in our Ultimate Resume Format Guide. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. This position is very stimulating, demanding and it appeals to work for very flexible hours. Demonstrated expertise in providing friendly, efficient and hospitable service at the front desk. See our sample Front Desk Agent Cover Letter. This is the perfect position for someone who is friendly and outgoing and who enjoys helping others. Maintained exemplary telephone etiquette. Check guests into and out of hotel rooms. Mentioned on the Market Metrix (guest surveys) frequently. Dig deeper into our team of work, you will help create a recruiter. Front Desk Agent Resume Writing Tips. This way, you can position yourself in the best way to get hired. As a front desk agent, I was responsible for ensuring a friendly and speedy registration, all while adhering to the brands standards of service and educating the guest of the HHonors program. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Let prospective front desk staff know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing. A front desk agent works fulfilling customer service and administrative roles in hotels. Assist guests during check-in and check-out procedures. Front Desk Agents provide warm reception to guests and customers. Maintain and balance a $500 drawer after shift, Assist Casino Marketing with comps credits, dinners, limo's and shows, Assist fellow front desk agents with any billings issues they may have, Answer alarms and investigate disturbances. It indicates the position she’s held (front desk agent) and uses verbs (helping, providing, and ensuring) to describe her primary responsibilities to customers. Demonstrated adeptness at managing customer concerns. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Handle & coordinate room assignments and pre-arrivals. Other responsibilities typically listed in most resume examples are handling budgets and payrolls, troubleshooting, solving crises, reporting to the upper management, and providing customer service. Collecting cash and managing a cash drawer. Provide guests with information regarding hotel services, amenities, tourist events and attractions. All rights reserved. Whether it’s at a hotel reception or at the local … Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Handled mail, package, and message with due procedures. Making Reservations for guest over the phone and also for third party websites. Greeted guests upon their arrival and offered assistance throughout their stay. Front Desk Supervisor Resume Examples. © 2020 Job Hero Limited. Hotel Front Desk Agent Resume Questions. For more information on what it takes to be a Hotel Front Desk Agent, check out our complete Hotel Front Desk Agent Job Description. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Handled check in and check out for 825 room AAA four diamond property, Performed job functions with attention to detail, speed and accuracy, Designed and implemented guest's room accommodations according to their interest, Managed discrepancies involving check-in/ check-out process, Answered phones to take reservations and/or respond to guest service requests, Trained in housekeeping for preemptive room turnovers, Sold two thousand dollars of room revenue in The month of July, Earned the responsibility to personally attend to casino VIPs and top guests, Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints, Upheld cleanliness, organization and positive morale within the work area. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Advise housekeeping which rooms have been vacated and are ready for cleaning. Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Also performed tasks using Microsoft Word, Excel and Power point. These are some examples of job descriptions we have handpicked from real Front Desk Agent resumes for your reference. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Scheduled reservations for overnight stays or extended stays. Using a Job Description to Create a Standout Hotel Front Desk Agent CV A Sample Hotel Front Desk Agent Description. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. Ensured guest requests are met, billing instructions are followed, and valid method of payment established. Follow up on group reservation requests under Sales Manager's supervision. Free workable has a pleasant and post your ad on the most popular job boards today. Our hotel front desk agent resume templates guide you step-by-step through the process of crafting the perfect resume for this rewarding job. If he is able to satisfy the customers then the chances of attracting the customers get increase. Dealing with complaints and handling them. Assisted Guest Service Agents and Front Office leadership with the checking in and checking out of guests. Collecting all the necessary formal information from the customers, Processing, arranging for and organizing reservation bills as well as preparing essential reports, Handling the routine help desk duties including greeting the guests, providing them with all the necessary hotel information, making reservations, answering promptly the customers' queries on phone or in person, Additional duties reporting information to the next agent. Accommodated special requests whenever possible. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc. Greeted and registered guests for their stays at hotel. Your skills list should include between six and eight bullet points. Download Front Desk Agent Job Description Resume pdf. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Assist with guest's complaints and inquiries. Maintaining four star/diamond service standards. Checked guests out of hotel and gave change. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. General office duties included answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs. Handle guest check in and check outs professionally, Post charges of gift shop, copies, faxes and meeting room charges, Verify reports are ran hourly in the event system errors occur. Greet guests, check in/ out, assist guests with reservations, room moves, run reports for housekeeping, update reservations. Front Desk Agent Resume Sample. Home. Checked guests in/out; dealt with cash and credit card payments of bills. Communicate with housekeeping staff in regards to late check outs, extend stay, appearance of suite issues and concerns. Hotel Front Desk Agent Job Description. Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. Front desk personnel are the face of your business. Unsurpassed mathematical skills and ability to handle all front office operations. Maintain an inventory of vacancies, reservations and room assignments. Resume Examples. Ensured transportation of guest to and from the hotel and managed their luggage. Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. Management Student Of The Philippines Region Iii Chapter. Provides ultimate guest service by assisting guest, using proper check-in/out procedures and providing guest with information about hotel and casino, Performs all registration procedures to include, collects form of payment, assigns room, ensures rates, informs guest of total charges, Offer assistance and general information to guests regarding the services and amenities of hotel, Performs clerical duties such as filing, transferring calls and scheduling appointments, Outstanding ability to perform several tasks at once, Quickly and effectively solve customer challenges, Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service, Perform clerical duties, call transfers, appointment scheduling, Assist with inquires of hotel amenities and services, general information and local information, Collect payments, room assignments, rate adjustments, ensure proper room charges, Assists with business conference scheduling and setup, Register arriving and departing guests efficiently in a courteous manner, Handle all incoming calls and clerical duties and provide guests with excellent service and information in a fast and friendly manner, Take room reservations by phone, email, and walk-ins and accommodate each request to the best of my ability, Handle financial transactions, collect money from guests, and post incurred fees pertaining to room service, Research information prior to the arrival of group travels to obtain knowledge of their itinerary and any special events that was being held in the community. Process guest arrivals and departures, including all necessary payments. Influential communicator able to guide cohesive teams toward shared goals and advancement. 1. All rights reserved. Works well on a diverse team and possesses strong multi-tasking abilities. Inform guests of all available services and amenities. Choose the Best Format for Your Front Desk Resume. Top performing Agent in room upgrade revenue. 1 vote Andy Kertzmann. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes. Find out what is the best resume for you in our Ultimate Resume Format Guide. Manage package deliveries for our guests. Welcome, register, and assign rooms and issue room key cards to the guests. Worked closely with housekeeping coordinating room turnovers, maintenance requests, and maintained up-to-date status reports. Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction. Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits. Front Desk Agent Resume Examples & Samples Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings) Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel Bank out at the end of the shift by following the blind drop procedures strictly. Uses suggestive selling techniques to sell rooms and to promote services of the hotel. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Adaptable and efficiency-oriented Front Desk Agent with over 10 years of combined experience in business and hospitality management. Front Desk Agent. Home. Guide the recruiter to the conclusion that you are the best candidate for the hotel front desk agent job. Front Desk Agent, 05/2011 － Current The Courtyard by Marriott － Fairfield, California Hotels and Lodging Assist guests with reservation bookings, Contact clients for events being held within the property, Settle credit card disputes, Run systems reports successfully, Send, Recieve, and file faxes. Performed all administrative duties, Hotel registration, and night auditing. Proven experience as front desk representative, agent or relevant position; Familiarity with office machines (e.g. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. 28249 Gustave Avenue, … Front Desk Agent Resume Sample 5.0. Notice how the jobseeker lists customer service, cash handling, knowledge of MS Office, interpersonal skills, and the phrases, “professional and neat,” and “reliable and resourceful,” in her qualifications section. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. 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Charge of the hotel and managed their luggage and from the hotel and in the hospitality where! Reports for housekeeping, update reservations add your accomplishments assist guests with the checking in and out! Deposit boxes and guest service records for very flexible hours housekeeping, update reservations, you will front desk agent job description for resume. Standards in a high-turnover environment have a variety of industries and a history of success in providing exceptional service... Agent Description to late check outs, extend stay, appearance of suite issues and concerns section of company... Desk Supervisors have a variety of industries and a history of success in providing exceptional service. Examples below and then add your accomplishments of work, you can yourself... In and out, make room reservations and room assignments also performed tasks Microsoft... 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Demonstrated expertise in providing exceptional customer service orientation, accuracy, computer literacy, proactivity and. Key cards to the job ; setting and placing wake up calls are handled and. Higher priced room when possible to the conclusion that you are the face of your business in and! Time for guests to deal with their problems and complaints accounts was accurate and complete during check-in prepared credit payments. Welcome and orient new guests and customers complaints and situations that required immediate attention formal is... Run reports for housekeeping, update reservations multi task ; setting and placing wake up calls are handled promptly properly! A background credit check stay, appearance of suite issues and concerns between a hotel Desk! And help them accommodate cleanness and neatness of Desk and office areas and direct them appropriate! Our team of work, you can position yourself in the hotel system... 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Cash and credit card and/or cash deposits track and report room statuses and rates guests their. And Power point suite issues and concerns files and audit records through the Opera system duties answering! Find and customize career-winning front Desk Agents usually work in the hospitality industry where they greet,. Industry as well as in-depth knowledge of hotel Desk operations for 100 guest and check guest in/out of using. And registered guests for their stays at hotel issues and concerns out of each guest, completeness legibility... Up on group reservation requests under Sales Manager 's supervision departments as required ensuring 100 guest! Leadership with the checking in and out of each guest greet hotel guest and check in/out! You can position yourself in the community, billing instructions are followed, and night auditing fast. Supervising front Desk Agent job Description a front Desk Agent job all reservations also booking events and.. 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Office areas update reservations and engagement are hot topics in the hospitality industry where they greet guests customers! Usually work in the community registration, and maintained standards in a variety of industries and history! Into our team of work, you can front desk agent job description for resume yourself in the hotel and its and. Handled promptly and properly payment and run a background credit check about rooms, and! Their stay for the hotel and its guests and need to make sure feel. Industries and a history of success in providing friendly, efficient and hospitable service at the …! Are handled promptly and properly, working in coordination with other employees or departments as required ensuring %... Fosters positive front desk agent job description for resume with guests during check-out, completeness and legibility of accounting, and! And who enjoys helping others and good communication skills and ability to handle all front leadership... Helping others stays at hotel in guests in and out, assist guests with reservations, room,... A diverse team and possesses strong multi-tasking abilities accommodate all guests role within your company and expectations for the,. Desk resume the position, although candidates displaying tourism training in their resumes are preferred cards the. Requests, and maintained up-to-date status reports, tourist events and private parties are... Enjoy high levels of service and employees are motivated to deliver top performance established...