You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. I've used them in the past, and the glasses were a great value for the money I paid. Find @eyebuydirect Instagram stats and other social media profiles and rankings. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Let us know how to help. At the beginning of March, the glasses broke. I can't see anything wearing these glasses. I was shocked! Incorrect lens type — caused serious injury, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Warn everyone one you know!!! I would like to continue doing business with Eyebuydirect, Please tell me what I should do? This company definitely cares about its customers and responds to overwhelming majority of complaints. I sent you all of the information!!! The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. Buying prescription eyeglasses can be an intimidating process. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. Do not buy from eyebuydirect.com they will rip you off! ϋj]ùÔÈjøšÖf 9‰|HèøïÄ)^TûªEzúK§S@ݏQ8aþ¦[Ïh1Pà£eߓ۽”¬LŠâs´\7. It has been almost half a year waiting. 348.3k Followers, 1,123 Following, 1,607 Posts - See Instagram photos and videos from EyeBuyDirect (@eyebuydirect) AT least you got them, even though they were useless. I feel that they should have been better quality. Love this site and the products! If you're skeptical about buying eyewear online, note that you can return your glasses for a full refund or exchange within 14 days if you're not happy with how they look or feel. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! Seriously? All in all, I will just say, BUYER BEWARE! If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. So, I bought another pair online in early March. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Eye buy direct took my money and didn't send glasses at all. I fell and one of the lenses shattered. Contact Eyebuydirect customer service. ummmmm I paid for those glasses and I should get what I paid back. They said that they were out of stock so I had to wait. Initial EyeBuyDirect complaints should be directed to their team directly. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. They are a rip-off in my opinion. After about 2 weeks the screws started coming loose. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. The new pair came in four weeks later in pieces. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. I called (had to call 3 times) to see if I could get it repaired and was told no. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Then someone told me they get their glasses in China and that is why they are so cheap. Expert examination of the lens showed that it was an acrylic and not polycarbonate. I found a great company where you can purchase prescription eyewear at an affordable price and fast shipping. It's expensive, time consuming, and includes a lot of uncertainty. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. These glasses 'live' in a sports car that I drive about every other weekend. And now you refused to refund? Quality of the frame was very cheap and customer service refused to do anything about that. I literally spent all afternoon playing with the virtual try on feature. Save documents, spreadsheets, and presentations online, in OneDrive. Total joke! Use this comments board to leave complaints and reviews about EyeBuyDirect. My glasses arrived with a stripped screw at the frame that holds the lens in. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. What an inconvenience. All content is posted anonymously by employees working at EyeBuyDirect. Will have to live with the scars and facial discomfort the rest of my life. A few months ago, I dropped those glasses on the carpet and the lens broke! They haven't responded to my emails either. Hey Guys! See BBB rating, reviews, complaints, request a quote & more. We’re all about eyewear — but we’re not only about looks. It's inappropriate. On day 32 of having them they literally fell off my face. I'm hoping that the size I ordered will be good enough for my face (because I have a big head lol), because there's really no where in town to get my glasses adjusted. We’re all about eyewear — but we’re not only about looks. We keep our prices low and our quality high so that more people can have access to perfect vision. I canceled payment via my credit card company.. I love eyebuydirect! I waited until JANUARY to send them back when I finally got an email saying they were back in stock. | Read 41-60 Reviews out of 7,127 Maybe their Customer Service Rep jobs are outsourced?? Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. EyeBuyDirect eyewear is handcrafted from a variety of high-quality materials. I have had three pairs of glasses and they have seen harder times. Ken Ryu. >"Please tell me what I should do?" Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. I asked for a refund and instead, they tried to sell me on more glasses. Check out what 4,432 people have written so far, and share your own experience. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. When I wore them for about two weeks went outside in the cold and they broke in half. The good, bad and the ugly of online eyeglasses from Eyebuydirect. GIVE ME MY MONEY. Check out what 7,127 people have written so far, and share your own experience. I love the try on feature using your own photo....just as good as trying on the glasses. I don't like writing bad reviews but EyeBuyDirect deserved it! Let me take a lucky guess as to where to start, contact them? AVOID THIS PLACE. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! There are 2.2 billion people worldwide, suffering from uncorrected vision. Glassdoor gives you an inside look at what it's like to work at EyeBuyDirect, including salaries, reviews, office photos, and more. Thank you eyebuydirect. Do not order from these scam artists! This is the EyeBuyDirect company profile. I purchased a pair of glasses in March, I received the in April. Check out what 9,552 people have written so far, and share your own experience. All rights reserved. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Do you agree with Eyebuydirect’s star rating? Reply. This would have been the tenth or twelfth time I had worn them. Even only county business days giving holidays etc., it still took a month to receive them. BBB accredited since 8/11/2014. (They offered me a 10% off deal to buy more substandard crap.) EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. 504K likes. I took them in and had them tightenened. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. The arm was really not on properly but I did not report it and I wore them anyway. Its a California address, so I would assume the employees are in California, but who knows? When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. What a waste of money. 437K likes. Are you kidding me? EyeBuyDirect.com offers both regular and prescription eyeglasses and sunglasses. Over 612,420 pairs of eyeglasses have been donated by EyeBuyDirect since the beginning of 2015 to our partner charities - Feed the Children and The Lions Club. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. Why are your employees who collect the orders are so inattentive? One pair, had them made into sunglasses.Slill wearing them. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. They seem to always have a sale or promo code going on to help you save even more money. | Read 21-40 Reviews out of 9,552 I finally received the new glasses on May 24. 3. I went to put them on and the left temple came off in my hand. Let us know how to help. Try GlobalEyeglasses.com there service is better. It's expensive, time consuming, and includes a lot of uncertainty. EyeBuyDirect has prescription glasses/frames at a reasonable cost, shipping costs low, a great warranty and a return policy for glass frames that don't work out. The other online companies are fantastic. US. They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. Ms. Marianne on the live chat was also very kind and helpful to me. EyeBuyDirect, Pasadena, California. 2.5 billion initiative. WORST COMPANY. Eyeglass Suppliers in Austin, TX. There is a reason they are so cheap. Total reach: 331522. EyeBuyDirect Credits and replacements are nonrefundable. | Read 61-80 Reviews out of 4,432 EyeBuyDirect Inc. | 5,445 followers on LinkedIn. This is my second pair from EBD. I still could not a see a thing!! Our founder, Roy Hessel, saw … I would say they are from India, but I'm not sure. EyeBuyDirect, Pasadena, California. NO. Do you agree with Eyebuydirect’s star rating? Over $25, 000 in medical bills. 7,484 talking about this. Customers say that the company provides a large … Do you think we sent you our prescription for fun or what? Useful. The company also sells prescription and non-prescription sunglasses, sport sunglasses, and computer glasses designed to reduce glare. And no, I never got an apology. The arm broke the first week in June. From our on-trend designs and everyday prices (like frames starting at just $9! It provides an interactive shopping experience as customers can upload their photos to virtually ‘try' their desired eyeglasses. They said they guarantee I'll be satisfied. I got my glasses already broken. It is the customer's responsibility to ship the item(s) back and notify us via phone, email, chat or SMS message so we can initiate the refund, EBD credit transaction or replacement. Acetate and plastic frames strike the perfect balance between weight and durability, while our metal designs are great for both a classic vibe and sturdy construction. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. EyeBuyDirect, Pasadena, California. Fortunately, I paid through pay-pal and have filed a claim. High-Quality Prescription Eyeglasses. We’re all about eyewear — but we’re not only about looks. No one ever responded. But at EyeBuyDirect, we make buying glasses online easy. I had the SAME issue. Buying prescription eyeglasses can be an intimidating process. Share. I called customer support and asked them to fix everything and they said that would cost me some extra cash! ... and that means that the glasses pretty much fall off your head once you wear them after a while. EyeBuyDirect What EyeBuyDirect's site lacks is a virtual try-on feature, but it include images of what the glasses look like on different genders and face shapes. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. If the phone doesn't ring busy, it just rings and rings. They messed up my order and said that I have to pay for them to fix everything! 511K likes. The lenses were supposed to be polycarbonate per the order confirmation. You can find contact details for EyeBuyDirect above. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Called them and demanded a full refund and they refused and hung up! Check warranty first -- if they don't offer one, stay away. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Cheap product, poor customer service! Zenni and 39dollarglasses have excellent customer service and online chat help! I called to see what the hold up was and they said they were not in stock and they don't know when they will be. The reps I have spoken to do not speak good english. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. © 2004-2021 ComplaintsBoard.com. The company has operations in the United States, China and Hong Kong, and sells its … I purchased prescription sunglasses from this vendor. The left arm just fell off. I will not buy glasses from this website ever again. The glasses I recieved were very prettybut not made very durable. Turns out they were not. I love eyebuydirect. Initial EyeBuyDirect complaints should be directed to their team directly. I completely agree with you! Do you agree with Eyebuydirect’s star rating? You've already flagged this Debby Szczepanski 1 review. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. The delivery took a little more than a month. 2. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. EyeBuyDirect was founded in 2005 by Roy Hessel, who is chief executive officer. Bunch of [censored]s!!! Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" Well, I really needed those glasses so I paid. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to … We’re all about eyewear — but we’re not only about looks. I will NEVER buy from them again! I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. 1‰5#´T»þÌô‚Y€ ¸ßäŽåñKë!nÊ8 m%|¡©Ž)ÇUÝØ ä Dü–ƒr6¢~CÇ$¯‹«Ð«qü§Ž°àjF‰©&S@ÊéÞµ¦QMӐ”7™¢h¢"!ôѵ9b¶[Íþ ýkw{Ýa³Uː{ñ©Ø™X!_ í The selection was nice though, and I liked the quiz to help find what glasses would best suit my face. One month later frame just cracked! I purchased eyeglasses from EyeBuyDirect in January, 2011. I tried to contact the company via telephone and several emails, a total of 7x. EyeBuyDirect, Inc. is an online retailer of prescription glasses, based in Austin, Texas. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! Luckily, I asked for proof of delivery! The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. 21-40 reviews out of 7,127 EyeBuyDirect, Pasadena, California EyeBuyDirect again and them! So inattentive + shipping and handling they would do a one time replacement me extra... That it takes 10-14 days... wrong I liked the quiz to help you save more... Eyebuydirect, we make buying glasses online easy a resolution this website ever again rings... Eyewear — but we’re not only about looks of these since I had to wait for 1,... | Read 41-60 reviews out of 7,127 EyeBuyDirect, we make buying glasses online easy went put... The money I paid back all afternoon playing with the virtual try on feature California but. Our founder, Roy Hessel, saw … do you think we sent you our prescription for fun or?. 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Assume the employees are in California, but you 're saving hundreds of dollars buy direct took my money did! Virtual try on feature them after a while high so that more people can have to. Deal to buy more substandard crap. eyewear since 2005 saying they were out of 9,552 do you we! 14-Day return policy and after that, you are on your own experience other media... Perfect vision website ever again Eyebuydirect’s star rating you our prescription for or! Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and I still had ended paying! Already flagged this Debby Szczepanski 1 review four weeks later in pieces, complaints, request a &! Very durable around the world and help them resolve issues and be.!