According to the testing conducted by third-party engineers (commissioned by us), the Serta iComfort TempActiv … Not only both of our mattresses, one of our friends queen self inflating Serta mattress started leaking on the circle . T can be reached at [protected]@gmail.com produces has been carefully designed to provide an exceptional experience for the sleeper, and because of that. Initial Serta complaints should be directed to their team directly. I decided to pull it off and wash it, but little did I know I was in for a surprise. ’s 10-year limited warranty guarantees your mattress against any defects in material and workmanship. Roughly 30-45 days ago I purchased a King Size Seta Perfect Sleeper, and today I discovered you can unzip the cover from the mattress. If you’re a particularly hot sleeper, this is the model for you. I paid for the white glove delivery and... To whom it may concern, If you’re on a budget, Casper takes the cake in terms of an affordable mattress. The following layer on the plush mattress is the 3” EverCool Supreme Memory Foam for cradling comfort and to relieve pressure points, while the firm model uses a Deep Reaction Max Memory Foam technology to help with heat dissipation and to enhance the overall comfort level for back sleepers. We went to the closest stare and the sales associate did not want to bother because it was not a new purchase. That’s why the iComfort Series includes a range of models from extra-firm to luxuriously plush in both Memory Foam and Hybrid constructions. It’s important to remember that an exchange will void the 120-day trial period on your new product. If you find that you’re still not happy with your iComfort, you can contact. Next is 3” of. , has been a favorite among sleepers for years. [protected]. Your email address will not be published. Shop Sleep Country online here. I bought a "sdet" and have 1 "law" tag covering mattress & box spring but with 1/2" sag in middle of mattress Sert5a say I need 2 "law" tag=9 yrs. This mattress is on an Angle Ergo Motion Frame. Serta iComfort, being one of the most popular products under the brand of Serta, … What could it be you may ask? She cannot even sleep in it any more. iComfort mattresses use only the best materials to ensure your body gets the support it needs. Read on to learn more about Serta hybrids and innersprings in terms of pricing, construction, and performance. If you’re a particularly hot sleeper, this is the model for you. I would like my matress replaced as soon as possible. Amazon has said they will issue us a prorated refund of the purchase price for the time remaining in the warranty (~80%) but what concerns me is that they said UPS will come pick up the King size bed, which I have a hard time thinking UPS will do in its unpacked state and shape. Once you place your order on. Another option if you’re unhappy with your mattress is to consider an exchange. Interest charges are presented to you upfront so you don’t have to worry about any hidden fees. Serta is one of the top mattress manufacturers in the U.S. and a name many will see pop up often when shopping for a new bed. Similar to back sleepers, we recommend stomach sleepers go with one of the more supportive iComfort models, like the CF3000 or CF4000 firm. The incorporated Carbon Fiber Memory Foam system is designed to channel heat away from your body while you sleep, so that you can stay cool throughout the night. Respond to: [protected]@hotmail.com We're thinking that this model will test fairly well for back sleepers once we get ahold of one to perform our analysis. Underneath that is a unique memory foam layer with carbon fiber to promote cooling, strength, and back support. has partnered with Affirm to give customers the option of financing their new mattresses. (Warranty Information & General Inquiries), serta fusion model blue 500x5 hybrid model # [protected], serta king luxuriant 12" euro top mattress & boxspring. Like the CF1000, this comes in medium firmness. Learn what to look for when shopping for a mattress and which mattress type serves side sleepers the best. Use this comments board to leave complaints and reviews about Serta. We bought Serta Icomfort King Mattress in Oct.2013 it came with 25 year warranty but warranty would be voided if you didn't purchase a $90 mattress pad cover. has never stopped demonstrating its knowledge and expertise in mattress design. That is why we advise side sleepers to seek out mattresses on the lower end of the firmness scale. Starting a warranty claim can be done right on the Serta website, and once you’ve made your claim, a member of the warranty team will reach out to you for the next steps. Serta includes what is calls a 20-year warranty, but only the first 2 years are what we would call a 'bumper-to-bumper' warranty that includes all parts, labor, and shipping. The iSeries also features, ’s HyperFeel Surface, a fabric cover that brings the cooling and comforting feel of the. The, Foam Core is the firm component of the bed that acts as a. Flaw? We also purchased one for our grand daughter a few months later and hers is just fine Many people like memory foam mattresses because of the way they conform to your bodys curves. Within the 120-day in-home trial period, you are welcome to contact Serta about exchanging for a new item. The iComfort mattress comes with multilayered mattress-cooling … ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. There is no question that it is defective. In case of a stain, we recommend adding baking soda to the soiled area and letting it sit for approximately 15 minutes. Facebook; Instagram; Twitter; Comparing Serta iComfort vs. Casper. This model has the same features as the CF1000, but adds an extra 2” to the thickness, a Max Cold Cover that is cool to the touch, and an UltraCold System, which absorbs extra heat from your body and pushes it outwards. and had to force my self to a higher spot. Do not apply any type of liquids to the mattress because they can potentially stain the fabric and make the stain worse. Real hard getting up off the floor. no kids in the house. You can find contact details for Serta above. But the flip side is that they can leave you feeling sinking or stuck-in the memor… We argued that defective beds should just be refunded. Write a Review! The incorporated Carbon Fiber. Especially the lower priced options struggle with complaints of sagging over a shorter than average time period. Check out our review to find out which model Serta has made for your sleep needs. Each Perfect Sleeper and iComfort bed is backed by a 10-year warranty. Serta recommends that you allow for a two-week break-in period to let your body adjust to the new mattress. Within the 120-day in-home trial period, you are welcome to contact. They were impossible to patch. I purchased mattress in 2015 from a Serta retailer in my city. Like no we look but couldn't find it. This company is on the right track to keep up with incoming complaints, but there's still plenty of work to do. Please contact me for a warranty replacement asap. Reviews HB300Q Cushion Firm. Get detailed Serta iComfort Hybrid mattress price, product info, user experience, and company info at BedsReview. We rotated the mattress every six months or so like you are supposed to do, and just like other memory foam mattresses we have had, this one started getting deep body impressions. core of the mattress creates a strong foundation and support for sleepers. that promotes airflow. Hot, combination sleepers will find the iComfort to be the. Terms and Privacy. This model has the same features as the CF1000, but adds an extra 2” to the thickness, a Max Cold Cover that is cool to the touch, and an UltraCold System, which absorbs extra heat from your body and pushes it outwards. Due to what they call stain even though thr springs came thru ib different places, due to sagging, making 3 different holes the box spring broke so now I will have to file a civil suit here in grand rapids, mi against sertam serta simminos bedding the ones who makes it for them. This is convenient because you don’t get to test the bed initially as it’s sold online. Discuss the issues you have had with Serta and work with their customer service team to find a resolution. All rights reserved. also provides extra support for your back and neck. My husband weighs about 180 pounds, and I weigh about 110 pounds. Another option if you’re unhappy with your mattress is to consider an exchange. Mattress Nerd® is a registered trademark at the US Patent and Trademark office. Next is 3” of Evercool Fuze gel memory foam, which conforms to your body’s curves for additional comfort. The iSeries Hybrid Collection utilizes a combination of Serta’s memory foam technology and an advanced coil system, resulting in outstanding comfort and support. The matress is sinking in, I am now experiencing back pain due to the defective Serta matress that was sold to me. Since opening their doors in 1931, Serta has been recognized in the mattress world as pioneers and innovators of their craft. fill details & also box spring in that 1 "law" tag if had wehich was from the "set mattress which I had to tear off to scan, I couldn't take a picture of it due to position on the mattress, and Serta refused to honor m7y warranty although I agreed to pay up to $149 for new mattress & up to $20 cost of inspection=Serta is a dishonorable company and everyone should know this before they look for a mattress. Serta iSeries Hybrid Mattress Reviews Serta’s new iSeries Hybrid line combines the best of pressure relief, support, and extra-firmness to ensure quality sleep every single night. Typically, Serta gives a 120-day sleep trial period. Is there anyway you can send me a replacement or something. , they will walk you through the exchange process, place your new order over the phone, and charge the difference or return the difference to your payment method. layer to give you exceptional back and neck support while also channeling heat away from your body. We bought this! Overall, there are some mixed reviews when it comes to durability with some iComfort models. This was suppose to be a brand new mattress. lost this customer. They even looked it up and had us on the computer showing when we bought it. You have the option of choosing standard delivery, which includes the scheduling call with XPO, however, the mattress will be left at your door. The top of the iComfort line, the CF4000 includes the same features as the previous models, but with extra amenities to maximize comfort. The Serta iComfort Blue 100 Gentle Firm is the Serta iComfort Memory Foam line’s lowest priced mattress. Stomach sleepers require even greater support than back sleepers in order to keep their spine properly aligned. Starting a warranty claim can be done right on the Serta website, and once you’ve made your claim, a member of the warranty team will reach out to you for the next steps. Just because it has a stain on it really are they going to resell it NO I am very upset in this matter I paid good money for this and they should last longer than 3 yrs! This promotes spinal alignment and delivers additional comfort for all kinds of sleepers. Still said we had to have the receipt. The next layer is made of Carbon Fiber. Both Serta’s flagship Perfect Sleeper® and iComfort® mattress collections have been named Consumers Digest Best Buys. All three of the iComfort models work for back sleepers if you want more cushioning, but when selecting the CF4000, we advise you to pick the firm version for ultimate comfort. Serta offers its clients with a 20-year warranty while Simmons provides a 10-year warranty. Sinkholes and sore backs from Serta mattress, I feel like a truck run over me in the morning, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. GARBAGE! You might not like the Serta iComfort Blue 100 Mattress if you: Don’t like memory foam. The Gel Active Max Foam is an open-celled. Serta iComfort: The design of the Serta iComfort keeps you cool while sleeping. I hate this mattress it is not like our other mattresses that we had before that were also on adjustable beds. , which conforms to your body’s curves for additional comfort. I bought a Perfect Sleeper and after two years it sunk where I sleep. Sleep cool and dry on these eight mattresses great for hot sleepers. No I'm not obese . In short, Serta iComfort reviews indicate that this is a prominent memory foam mattress that is able to compete amongst the best brands in the market, but it is still important to research and compare models to find the best mattresses for budget and particular needs. You can order your Serta mattress online, or you can use the Find a Store feature on the Serta website to locate a retailer near you. The black substance resembles mold. When you reach the checkout page, you can select the pay-through-Affirm option. Serta’s 10-year limited warranty guarantees your mattress against any defects in material and workmanship. Do you have a copy of the paper you signed? Sears, where it was purchased, is on their last legs and are useless. I bought a serta full size fullsron mattress and box springs in october 2015 and I filed a complaint with the michigan ag against serta, they responded but told me to go back to sears waranty dept. If a Serta mattress or box spring is found to be defective per the terms of our warranty, we will stand behind our warranty 100%. if you can contact me as soon as possible, my email address is It consists of a 6-7 inch foam base beneath (gel) memory foam and support foam. Contacted Serra...was told to go back where I bought it. This mattress has not stood up to my expectations or it 10 year warranty. The sales associate came to the floor and told us that we would only be entitled to a replacement mattress. will arrange to have your mattress picked up and removed from your home. No smoking in the house they just started springing leaks. is designed to accommodate a variety of sleepers. The mattress is sinking after one year. Years 3-5 provide parts, but owners must pay any associated labor or shipping costs. Design. After reading the complaints, I feel this company's product should be looked at. I purchased 2 mattresses and box springs around 3 yrs ago from Boscov's department store. I would like my mattress replaced as soon as possible. Boasting almost a century of business history, the company has been recognized as the #1 mattress manufacturer in the United States.. For the last 6 months it has caused my wife a stiff back and is uncomfortable. I will be waiting for a follow up with this issue. I purchased the King Luxuriant 12" Euro top mattress & box spring set from QVC on 8/31/2013. Updated December 3, 2020. I am waking up with pain. Tired of waking up with a bad case of the night sweats? Looking forward to hearing from you. It is a Homeworth Firm, but nothing firm about it, Even the Queen size sheets are to big for it.. Never again will I buy a Serta they really ripped us off, I plan on sending them all my chiropractic bills for the piece of crap they call a mattress. Just looked them up in Consumer Reports, who also mentions that there are a lot of complaints about the mattresses sinking after a short period of time. use only the best materials to ensure your body gets the support it needs. Both models have Cool Touch covers to deliver cool-to-touch sensation. it seems to be a seam? I just don't quite understand why! The hybrid design became popular shortly after memory foam mattresses came on the scene. This is really strange phrasing because it is so subjective. Their most popular models are their all-foam designs that are are devoted to more cooling and pressure relief. the first mattress was replaced because your man said it was defective. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. However, the week of delivery we were leaving for vacation. The foam inside the mattress can break down prematurely if exposed to chemicals or moisture, so we recommend that you use a, On top of the CF1000 mattress you’ll find a cool-to-the-touch cover for, layer with carbon fiber to promote cooling, strength, and back support. The iSeries Hybrid Collection utilizes a combination of, , resulting in outstanding comfort and support. The day your mattress is delivered to you, you have 120 days to see if it meets your sleep needs. The foam inside the mattress can break down prematurely if exposed to chemicals or moisture, so we recommend that you use a mattress protector. The next layer is made of Carbon Fiber Memory Foam to channel heat away from your body and to support your back and neck. Afterwards, you can vacuum it up and air out the mattress. The top of the iComfort line, the CF4000 includes the same features as the previous models, but with extra amenities to maximize comfort. 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